German and French speaking Account Manager

  • Job Reference: JK/ACC1
  • Date Posted: 7 March 2018
  • Recruiter: Creative Personnel
  • Location: London
  • Salary: £28,000 to £38,000
  • Sector: AV, VC/UC & Networks
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

An immediate opening for an Inside Sales & Service Specialist.  In this position, you would be a key part of the Sales Operations team.  A successful Inside Sales & Service Specialist will …..  
provide first class account management to key customers and ensure a high level of customer service is provided.
Take care of the customer & support the sales effort through the ownership of a set of named customer accounts understanding customer requirements.
  • Prepare quotations from load schedules, bill of materials and drawings for lighting control projects using tools and design software

  • Use of drawing and quotation tools and product software (e.g. QTT, E1, OST)

  • Dealing with all customer service, product and account enquiries along with order management and administration

  • Work closely with sales manager to convert opportunities and accelerate bookings to shipment

  • Provide project status update to senior management

  • Handle all customer service, product and account enquiries, capable of handling difficult customers and situations.


  • Provide quotations to the customer, through our Project and Quotations team where applicable.

    Manage orders: checking / dating / expediting / co-ordinating shipments in and outside of the EU  confirming & communicating.

    Communicate and work with other departments effectively (IS, Credit control, Tech support etc.)

  1. Fluent English plus French and German
  2. Educated to degree level
  3. 2 to 10 years of work experience in a customer service or key accounts management role
  4. Strong communication skills (verbal and written)
  5. Strong organisational skills
  6. Strong desire to deliver excellent service
  7. Problem Solving Skills
  8. Good relationship builder