IT Support Technician

  • Job Reference: SG38340
  • Date Posted: 28 November 2018
  • Recruiter: Creative Personnel
  • Location: Slough, Berkshire
  • Salary: £25,000 to £26,000
  • Sector: AV, VC/UC & Networks
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Are you passionate about IT and keen to progress in your Career? Are you patient and able to deal with difficult customers? This well-known AV Company are looking for a strong IT Support Technician to provide first and second line technical support for the internal team of a growing company. Based in Slough, Berkshire this role is to start immediately.

The company

This company has built a strong reputation over the years and always aim to provide a reliable world class service. They pride themselves in bringing each event to life and do so by building strong relationships with their clients as well as staff. They work with leading hotels, resorts, convention centers and sports/ entertainment venues around the world. They continue to grow and believe in helping their staff reach their full potential.

About you

You will have the aptitude for working with applications and systems to undertake analysis, diagnosis and resolution of staff problems which can vary from straightforward to more complicated technical issues. You must have good technical knowledge and be able to understand the problem and explain the solution. This role can be very demanding so you must be resilient and pay attention to detail. You must have at least 1 years experience in IT Support.

The Role

As an IT support Technician, you will provide 1 st and 2 nd line support for any technical in-house queries. This can vary from troubleshooting IT related problems from software to hardware such as Computers, Laptops, Printers and iPads. You'll need to take ownership of user problems communicate progress in a timely manner. If for any reason problems cannot be resolved in house, you will need to arrange external technical support. Communication is key in this role so you must attentive and organised.

Qualifications
  • Bachelors or equivalent Bachelor's Degree in IT
  • MCP certification would be desirable
  • An ITIL qualification is preferable but not essential

NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISA



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