Snr AV Account Manager - The position will see you working within the AV Solutions team, for management / pro-active account development of assigned active accounts (those being existing clients with whom the company conducts regular business, growing revenue and margin. This position will see you visiting clients on a regular basis so a large amount of time you will out and about and not in the office. Clients will vary between end users, av consultancies, M+E Contractors, Interior fit out and main contractors. The majority of time will be spent in London for meeting so you must live in or be able to easily commute. Management means:
Key Responsibilities and Duties
- You will maintain and retain business both in volume and quality
- Growing the account by achieving orders for system integration and services
- Maintain and grow the value of service maintenance contracts
- The business conducted will involve audio visual, video conferencing, collaboration projects and service solutions across all the companies' service offerings.
- The post holder will work with the delivery teams (projects and service) to achieve these goals.
- For assigned clients be accountable for the level and quality of all sales and services delivered, maintain client relationship and satisfaction levels.
- Take opportunities to grow business with client.
- Schedule and execute client meetings, Informal and formal dependent on client, and contractual requirements, in cooperation with the account teams
- Advise and discuss process / service /delivery improvements with clients and account teams
- Address any customer escalations
- Ensure regular communications with the client to ensure the company is meeting or exceeding all obligations
- Advise the client of new technology and how it can benefit them
- Speak to all departments with in the clients AV / IT / Marketing
This role would suit someone that might presently be in a pre-sales or technical sales role that is looking to make a step into a more sales orientated relationship position. If you have the desired skills or our looking to move into a more sales roles from your current position within the AV world then please send me your full CV.
NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK AND WORKING HERE LEGALLY
AV AUDIO VISUAL VISUAL A/V AUDIO/VISUAL SYSTEMS INTEGRATION SOLUTION VC VIDEOCONFERENCE TANDBERG POLYCOM TELEPRESENCE CISCO RACK SALES ACCOUNT SERVICE MAINTENANCE SUPPORT MANAGED CRESTRON AMX CONTROL VIDEO