Telecom Technical Analyst

  • Job Reference: 74295155-2
  • Date Posted: 1 November 2018
  • Recruiter: Ascension, WI
  • Location: Birmingham, Alabama
  • Salary: On Application
  • Sector: AV, VC/UC & Networks
  • Job Type: Permanent

Job Description

Additional Job Information

Title: Telecom Technical Analyst

City, State: Birmingham, AL

Location: ALBIR 810 St Vincents

Department: Ops Field Services

Additional Job Details: FT Days

About Us

Ascension Technologies is one of the nation's largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes

Job Description

Job Summary:

The Technical Engineering Analyst provides technical expertise in one or more information technology disciplines to support the organization's technical infrastructure.

Ascension Technologies is seeking a Telecom Technician who will be responsible for the installation and maintenance of the voice telecommunications system infrastructure and associated peripherals. Familiarity with administration of a wide range of systems including [ Avaya, Nortel], VoIP, IP Telephony in a health care setting is highly desired.

The Telecom Technician has demonstrated technical expertise, articulate documentation, a record of successful projects and satisfied clients, an ability to understand and articulate customer needs, and a history of taking initiative.

The position is based in Birmingham, AL and requires a reliable personal vehicle for occasional travel between facilities. Mileage is reimbursed at the established corporate rates.


  • Responds to user problems by listening, clarifying, and responding effectively. Troubleshoots most application problems independently.
  • Possesses and applies working knowledge of at least one technology environment to address and resolve problems.
  • Analyzes a chain of events and applies technical knowledge following established procedures and/or detailed specifications.
  • Writes fundamental documentation in a clear, concise manner and according to standards. Shares knowledge effectively within the work team.

Additional Responsibilities:

The Telecom Technician will:

  • Install, move, and modify telecommunications and related equipment according to job order specifications, standards, and procedures.
  • Update pertinent local phone directory databases as IMACs occur.
  • Update cabling databases, wiring diagrams as needed.
  • Diagnose equipment malfunctions.
  • Maintain and repair telecommunications systems and equipment according to manufacturer recommendations and specifications.
  • Implement approved system/device changes in accordance with applicable procedures.
  • Test and evaluate systems/devices to eliminate problems and make improvements.
  • Assist other groups in troubleshooting problems that require technical analysis or performance review.
  • Create and publish and maintain up to date and accurate telecom documentation and diagrams.
  • Establish time and cost estimates. Maintains accurate records of hours worked and any equipment or materials used.
  • Report and monitor service order changes.
  • Perform on-site inventories. Verify resulting inventory records and report to management as required.
  • Oversee on-site work in areas of system design, inventory and end-user training.
  • Perform additional functions incidental to technician activities.



  • Bachelor's degree preferred or equivalent experience.

Work Experience:

  • Two years of experience preferred.

Preferred Qualifications:

  • Associate or Bachelor's Degree in computer/information sciences, mathematics, business/MIS or related field preferred, or equivalent relative experience
  • Experience with one or more telecom system platforms
  • Experience and general knowledge of networks / TCP/IP
  • Experience and understanding of general telecom system architecture

Desired Work Experience

  • Minimum of three years relevant telecommunications experience
  • Experience in large enterprise telecom environments
  • Can screen complex, technical or specialized literature for referral.
  • Writes simple internal memoranda, fills out complex forms.
  • Experience within or across telecom vendor technologies with a deep knowledge in one or more vendor technologies (e.g. Cisco, Avaya/Nortel, Siemens, etc.)
  • Must have demonstrated technical leadership, a record of successful projects and satisfied clients
  • Ability to take on-call duties and local travel to other Ascension facilities in the region.

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
EEO is the Law Poster Supplement

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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